Refund policy

Refund/Returns Policy

Please take care when placing an order as we do not offer refunds for change of decision or general dislike.

Please contact us immediately if you have a problem with your order.

In the unlikely event that a product arrives faulty or damaged in transit to you, please contact us within 7 days of receipt. You will also be required to email a digital photo of the damaged goods to info@favorlaneparty.com

We do not offer refunds on balloons. Balloons are fragile in nature therefore we ask that you please use great care when inflating. We stock the highest quality latex and foil balloon on the market. The balloons are sold uninflated, therefore we cannot take any responsibility for damage during inflation.

Please note, if you have purchased a fragile item, ie glass, acrylic we advise requesting extra cover at the time of placing an order. We are not responsible for damage in transit therefore extra cover is recommended. Compensation for damage can then be applied for via Australia Post.

Please note that we are unable to offer a refund on items which have small variations in colour and pattern. Our product images are of best quality however due to lighting and digital screens this can effect the true colour of the product.

We are unable to accept returns on items after 14 days.

We do not offer refunds/returns on final sale items.